Shipping is free for orders over $75*. If your order is under $75, it will be calculated at time of purchase.
*$10 Flat Rate (Australia Wide) for orders up to 5kg.
We have negotiated affordable shipping rates with our postal partner for orders over 5kg and under 20kg, calculated at time of Checkout.
For orders over 20kg, please contact us via email firstname.lastname@example.org for a shipping quote.
Candle Culture has partnered with Australia Post and all orders are sent using a priority service to ensure your products are delivered on time, every time.
Our warehouse is located in Adelaide, Australia and orders are processed daily Monday to Friday.
*Free Shipping applies to orders within Australia only.
TRACKING MY PURCHASE
Don’t worry, it’s in good hands and once we ship your order, we’ll email you a Tracking Number so you can keep an eye on where your item is and when to expect delivery.
DELIVERY INFORMATION (WITHIN AUSTRALIA)
The average delivery time for regular post is normally 2-4 days from when you place your order.
If you're not around to receive a delivery, or there's no safe place for Australia Post to leave the item, they'll take it to a nearby Post Office.
You'll have 10 business days to collect it before the item is returned to the sender.
What you need to bring to the Post Office
You'll need to take suitable ID with you that matches either the name OR the address on the item.
DELIVERY INFORMATION (OUTSIDE AUSTRALIA)
The average delivery time for international standard post is 6+ days from when you place your order. (Orders up to 20kg).
For Orders over 20kg, please contact us via email email@example.com for a shipping quote.