Returns

100% FREE and EASY Exchanges for ALL orders

Please contact us if you have any concerns with your selection before purchase.

Returns

All returns must be made within 30 days of delivery. Please ensure the item has not been used or damaged with original packaging in good order.

Non-Returnable Items

  • Gift Cards
  • Any item that is returned more than 30 days after delivery
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Exchange or Refund

Once your return is received and inspected, we will send you an email to notify you that we have received your item.  We will also notify you of the assessment of your return. If the item is found to be a fault of the manufacturer, we will replace the item. If a refund is applicable, a credit will be applied to your credit card or original method of payment, within 7 days.

Late or missing refunds

If you haven’t received a refund within 7 days, please contact us at admin@candleculture.com.au

Shipping

To return your item, please mail to:

Candle Culture
PO Box 117
Marden South Australia
AUSTRALIA 5070

You will be responsible for paying for your own shipping costs for returning your item.

If you are shipping an item over $75, we suggest selecting a trackable shipping service. We do not guarantee that we will receive your returned item.